Join Aa Software Support Weave with 1 Year Experience

Start your career as a Software Support ant Weave with Minimum 1 year of customer support phone/email experience Background and interest in technology: solid computer skills, ability to learn technology quickly Experience with browsers, spreadsheets, and text documents; ability to troubleshoot basic customer issues

Company Overview

Our support team at Weave is dedicated to providing good customer service, ensuring every detail of our customers’ needs is met with the great satisfaction. As part of this role, you’ll be trained to handle customer inquiries and technical support, becoming a product expert to resolve concerns efficiently. You’ll collaborate with peers and other teams to provide superior customer service and ensure customers love Weave.

Job Overview

This position reports to the Software Support Manager and is remote job in India. It’s a full-time role with 40 working hours between 5:30 pm and 5:30 am, Monday to Friday.

Responsibilities of Software Support

•  Using analytical and problem-solving skills to ensure exceptional customer experiences.
• Maintaining a positive attitude and a passion for technology
•  Managing multiple tasks in a fast-paced environment
• Demonstrating strong teamwork and interpersonal skills
•  Having at least one year of customer support experience
• Working 40 hours per week
•  Prioritizing workloads to achieve successful outcomes across various channels (phone, chat, email)
• Possessing excellent English-language communication skills
•  Being eager to learn and develop
• Having a basic understanding of Weave’s products and services
• Having a background in technology and customer service Demonstrating basic computer skills Utilizing critical thinking skills to troubleshoot and resolve basic issues

Qualification For Software Support

• Minimum 1 year of customer support phone/email experience
• Background and interest in technology: solid computer skills, ability to learn technology quickly
• Experience with browsers, spreadsheets, and text documents; ability to troubleshoot basic customer issues.
• Must be eager to learn, caring, and creative in problem-solving.
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Benefits

We offer medical benefits covering general insurance, accidental coverage, and term reimbursement. You’ll also enjoy reimbursement for phone, internet, and gym expenses. Our flexible PTO and work schedules go beyond casual or paid leaves. With the best parental PTO in the industry, we prioritize diversity and inclusion through our Peer Resource Groups.

What will make us love you:

•  Passion for helping customers, demonstrating positivity and attentiveness to resolve issues
• Strong phone presence and excellent written and verbal communication skills for phone, chat, and email interactions
•  Commitment to diversity and inclusion, with a hunger to learn, problem-solve, and progress, regardless of background or legally protected characteristics
• If you have a disability or special need requiring accommodation, please inform us.

Salary For Software Support

Salary for Software Support at Weave ranges from 4.5 lakh to 6.5 lakh based on skills and experience

How To Apply For Software Support 

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Disclaimer

This Job posting is for information purposes only. MNC JOB WALA does not guarantee placements for any candidates. Candidates should apply through the provided link and review all job requirements and Qualifications before submitting their resume